Terms & Conditions

Treatment suitability & clinical assessment

All cosmetic and skin treatments at Avesa Health are subject to clinical assessment. A treatment may not be suitable for every patient, even if the patient has booked, prepaid or previously had similar treatment elsewhere. Assessment considers skin type and condition, medical history, medications, allergies and contraindications, pregnancy or breastfeeding status, previous treatments and complications, and capacity to follow preparation and aftercare instructions.

Avesa Health may decline, delay or modify treatment if it is not clinically appropriate, safe or in the patient's best interests.

Informed consent

Before treatment, patients will be given information relevant to the proposed treatment. This may include expected benefits, common and material risks, side effects, recovery time, aftercare, alternatives, expected longevity of results, fees and whether further treatment may be required. Consent is not a guarantee of a specific outcome — results vary between patients. Patients may withdraw consent at any time before treatment begins.

Cosmetic treatment expectations

Cosmetic treatment may improve appearance, skin quality or confidence, but cannot guarantee perfection, exact symmetry, permanent results or a specific appearance. Results may vary due to age, anatomy, skin type, medical history, lifestyle, previous treatments and aftercare compliance. Additional treatment may be recommended to achieve or maintain a result and may involve additional fees unless stated otherwise in writing.

Before & after photography

Clinical photographs may be taken before, during and after treatment for assessment, treatment planning, clinical records and progress comparison. These images form part of the patient record and are stored securely. Avesa Health will not use identifiable patient photographs for marketing, website, social media, advertising or training without separate written consent. Patients may decline marketing use of images without affecting their care.

Advertising, results & social media

Any results shown by Avesa Health are examples only and do not guarantee the same result for every patient. Patient-specific advice can only be provided after appropriate consultation and assessment. Some cosmetic treatments are regulated health services and some products used may be prescription-only medicines. Avesa Health does not encourage patients to rely on social media content as a substitute for individual clinical advice.

Treatment preparation & aftercare

Patients are responsible for following the pre-treatment and aftercare instructions provided. Failure to follow instructions may increase the risk of side effects, complications, delayed healing or reduced effectiveness. Treatment may be postponed if preparation instructions have not been followed, including recent sun exposure, active infection, contraindicated medication use, recent cosmetic treatment elsewhere or incomplete medical information.

Medical disclosure

Patients must provide accurate and complete medical information before treatment, including medical conditions, allergies, medications, supplements, pregnancy or breastfeeding status, previous cosmetic treatment, previous reactions or complications, recent procedures, cold sore history, scarring history, pigmentation history and recent sun exposure. Treatment may be declined, delayed or modified if required.

Fees, packages & refunds

Fees will be explained before treatment. Package inclusions, exclusions, expiry dates, recommended treatment intervals and cancellation conditions should be confirmed before purchase. Prepaid treatments and packages are valid only for the treatment stated at the time of purchase and are not transferable to another person unless agreed in writing. Refund requests are assessed according to Australian Consumer Law, clinical circumstances, treatment already provided and any reasonable costs already incurred. A change of mind after treatment has been provided does not automatically entitle a patient to a refund.

Complaints & concerns

If a patient has a concern about treatment, results, appointment handling or experience, they should contact Avesa Health as soon as possible. A review appointment may be required so the concern can be properly assessed. If urgent symptoms occur after treatment — including severe pain, skin colour change, vision changes, signs of infection or allergic reaction — the patient should seek immediate medical assistance and contact Avesa Health.

Minors & cosmetic treatment

Avesa Health takes a cautious approach to cosmetic treatment for patients under 18. Patients under 18 require parent or guardian involvement and may be subject to additional assessment, consent and cooling-off requirements. Avesa Health may decline cosmetic treatment for a minor if it is not clinically appropriate or in the patient's best interests.

This document is a working draft for operational use and should be reviewed by the relevant treating practitioners, insurer and legal adviser before publication. Compliance references: Australian Consumer Law, AHPRA / National Board guidance for cosmetic procedures and advertising, and relevant privacy obligations.